General Terms and Conditions
- Orders, including those recorded by our agents or representatives, shall only be binding if expressly accepted by us in writing. Orders cannot be cancelled, except after prior written agreement.
- Goods & services will be delivered within the period specified in the contract. Goods remain the property of the Seller until full payment of the principal, costs and interest. However, the risks of the loss or destruction of the sold good will be fully paid by the Buyer as of the moment when the goods are sold.
- The Buyer must immediately inspect the goods and/or services delivered. Any defects must be notified to the Seller by registered letter as soon as possible and no later than 14 calendar days after delivery. After that term, the Seller is only responsible for hidden defects that make the item unsuitable for the use for which they are intended, insofar as the goods have not been processed in the meantime and insofar as the Seller knew or should have known about the defects. The Customer shall notify the Seller at the latest within 30 calendar days, after discovering the hidden defect, of the existence of the hidden defect by means of a registered letter with a detailed description of the defect. Complaints about hidden defects do not suspend the Buyer’s payment obligation.
- With the exception of what is described in the previous article, the Seller is not obliged to pay any compensation whatsoever, which would be directly or indirectly the result of goods delivered or sold by us, except in case of gross negligence or deliberate intent. The liability of the Seller is in any case limited to the invoice value of the delivered goods/services. Under no circumstances can the Seller be held liable for any indirect damage such as, but not limited to, loss of income, loss of contracts, capital costs, limitation of return or any other losses or consequential damage, both to the Buyer and to third parties. The Seller is not responsible for the mistakes of appointees, even in the event of deliberate intent or gross negligence. In the latter case, the Buyer must address the appointee directly.
- Unless expressly agreed otherwise in writing, the invoice is payable within 21 calendar days of the invoice date. In the event of non-payment of all or part of the price, the outstanding amount shall be increased by operation of law and without any notice of default, with an annual interest of 12% and a fixed compensation of 10%, amounting to a minimum of 1000 EUR. Any non-payment will result in the claimability of the outstanding invoices and entitles the seller, after notice of default, either to suspend any future deliveries, or to dissolve the agreement, without prejudice to the right to compensation.
- If the Buyer fails to fulfil his contractual obligations, the Seller has the right, after notice of default, either to suspend its obligations or to dissolve the agreement without judicial intervention, if the notice of default is not followed up or no useful action is taken within the 30 working days.
- All our agreements are governed by Belgian law. Any disputes that may arise in the context of this agreement can only be brought before the courts of Mechelen.